Return and refund conditions
ARTICLE 8 : GUARANTEE / RETURNS / REFUNDS / RETRACTION
The articles supplied by Wall Tapestry Kingdom are new and guaranteed against any defect.
If an article is defective or does not conform, the buyer has 14 working days, from receipt of the articles, to request an exchange or a refund. If the fifteen-day period normally expires on a Saturday, Sunday or public holiday, it shall be extended to the next working day.
The customer must return the new or unused articles in their entirety and in their original packaging, intact, accompanied by any accessories, instructions for use and documentation (in their original cellophane packaging imperatively and with the corresponding invoice). In such a situation, the buyer must send proof of the defect(s) to magic@wall-tapestry-kingdom.com (description and photos attached).
In the event of exercising the right of withdrawal, Wall Tapestry Kingdom is obliged to reimburse the sums paid by the customer, free of charge, except for the cost of return. The refund is due within a maximum of 14 working days from the date of receipt of the returned package(s).30-Day Happiness Guarantee
YOU WILL BE RESPONSIBLE FOR THE RETURN SHIPPING COSTS
In the case of a refund, we guarantee that it will be made within 14 days or less from the date of receipt of the returned package. No COD shipments will be accepted for any reason.
RETURN & REFUND CONDITIONS
ARTICLE 8 – RETURNS, EXCHANGES & REFUNDS
At Wall Tapestry Kingdom, we want you to feel confident and satisfied with your purchase. If there is an issue with your order, our customer service team is here to help.
8.1 – Return Eligibility
You may request a return within 14 days of receiving your order.
To be eligible for a return, your item must be:
Unused and in its original condition
Returned in its original packaging
Complete and undamaged
Accompanied by your order information or proof of purchase
To request a return, please contact our customer service team before sending your item back. We will provide you with the necessary return instructions.
Please do not send a return without contacting us first, as this may delay the processing of your request.
8.2 – Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible after receiving your package.
Please include:
Your order number
A brief description of the issue
Clear photos showing the item and the problem
Once we have reviewed your request, we will offer an appropriate solution, which may include a replacement, exchange, or refund, depending on the situation.
We are committed to resolving any issue as quickly and fairly as possible.
8.3 – Return Shipping Costs
Unless the item is damaged, defective, incorrect, or otherwise agreed upon by our customer service team, return shipping costs are the responsibility of the customer.
We recommend using a trackable shipping service and keeping your proof of shipment until your return has been fully processed.
Wall Tapestry Kingdom cannot be held responsible for returned packages that are lost or damaged during transit.
8.4 – Refunds
Once your returned item has been received and inspected, we will notify you of the status of your refund.
If your return is approved, your refund will be issued to your original payment method.
Please allow up to 14 days after we receive your return for your refund to be processed.
Depending on your bank, credit card provider, or payment service, additional processing time may be required before the funds appear in your account.
8.5 – Exchanges
If you would like to exchange an eligible item, please contact our customer service team within 14 days of receiving your order.
Our team will provide you with the appropriate instructions based on your request and product availability.
Any price difference or additional shipping costs associated with an exchange may apply depending on the circumstances.
8.6 – Non-Returnable Items
Certain items may not be eligible for return, including:
Items that have been used, damaged, altered, or washed after delivery
Items returned without their original packaging when this prevents them from being resold
Personalized or custom-made products, where applicable
Items returned outside the applicable return period
This does not affect any rights you may have regarding products that arrive damaged, defective, or incorrect.
8.7 – Order Cancellations
If you wish to cancel or modify your order, please contact us as soon as possible after placing your order.
We will do our best to accommodate your request. However, once an order has entered processing, production, or shipment, we may no longer be able to cancel or modify it.
8.8 – How to Request a Return or Refund
To make the process as simple as possible:
Contact our customer service team with your order number and the reason for your request.
Wait for our return instructions before shipping your item.
Carefully package your return in its original packaging whenever possible.
Ship your return using the instructions provided by our team.
Once your return has been received and inspected, we will process your approved refund or exchange.
8.9 – Need Help?
Have a question about a return, exchange, or refund?
Our customer service team is here to help. Please contact us through our Contact Us page and include your order number whenever possible so we can assist you more quickly.
We value your trust and will always do our best to provide a clear, fair, and straightforward solution.
